Returns

Returns, Exchanges and order cancellations/amendments

Please read our Returns/Exchange Policy below:

Customers have 14 days upon receiving their package to request a refund. Please email us at info@gullygarms.com.  Customers then have another 14 days to return the item/s back to us before their refund is processed.

Customers that haven’t requested a return/refund, or sent the item/s back after the 28 day period, will be issued with store credit to the amount originally spent.

To return, please fill in the returns card that came with your package. Free returns are only offered to UK residents at this time.  We advise tracked shipping and delivery.

Please send to:

GullyGarms
30 Loughborough Road 
Mountsorrel 
Loughborough 
LE12 7AT

Once we have received your item/s, the return will be processed within 5 working days and a refund issued to the payment method originally used to make the purchase.

 Please note: Sale items will be issued with STORE CREDIT if returned. 

If you wish to cancel, or make any changes to, your order, please email us ASAP at info@gullygarms.com with your six-digit order number. Please note that once you have received your shipping confirmation email, you cannot cancel or amend your order, so please ensure all your order and shipping details are correct. 

 

*Return postage is your responsibility unless there has been a listing error, or the item/s is faulty and not mentioned, in which case we will refund the return postage. Order cancellations made under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, any standard shipping charges that you have paid to receive your purchase will be included as part of your refund.

Please note that we may refuse a refund if the garment is returned in a different, or worse, condition than when it was sent; the item/s must be unworn and in their original condition, with tags attached. It is your responsibility to ensure that you package the returned goods adequately so that it arrives back to us undamaged.

If you have any further questions on returns, exchanges, refunds or cancellations please contact us at info@gullygarms.com or via live chat on our website!