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Free UK Next Day Delivery On Orders Over £30
Free European Delivery On Orders Over £100

FAQ's

Are these clothes legitimate/real?
Yes! As one of Europe’s Leading Online Vintage Retailers, all our items are genuine and authentic vintage, which means they have been previously owned and can be up to 30 years old. Signs of wear and tear, fading, marks, etc is likely, however all of our items go through a strict Quality Control Check to ensure all marks are controlled, the quality is restored to the best of our ability, and no fake or counterfeit products make it through to the studio for shooting.

Please read the item description as marks will be included in there and reductions are made to the pricing of an item if it is quite damaged with holes, marks etc.


How do I know how the clothes will fit/is there more than one size available?
Our products can be up to 30 years old which means they have different sizing charts and measurements to modern day clothing. Our products only come in one size, for example: XS, S, M, L, XL etc. The item is then measured flat from pit-pit and neck-hemline which can be found in the items description.

Our advice would be to cross reference the measurements of an item you’re interested in purchasing to an item of your own clothing to decide your desired fit.

There is a ‘Refine By’ section on the left-hand side that allows you to shop by brand, product type, size, colour, price - ensure to use this so you only shop items that are relevant to you!


When will my order be shipped?
UK Customers: 
Express (1-2 Days) Delivery is guaranteed between Monday-Friday.
All Express orders must be placed by 13:00.
International Customers: 
Orders placed after 09:00 Monday-Friday will be processed and shipped the following day. 
Any orders placed past these times, and over the weekend, will not be processed or shipped until the following Monday (Tuesday if there is a UK Public Holiday). 
 
How much does shipping cost?

Method

Price Days?
UK Standard
(Orders under £30)
£3.00 2-4 days

UK* Express
(Orders under £30**)

*Excludes Northern Ireland, Guernsey, 
Jersey, Isle Of White, Channel Island,
Northern Scotland

** UK Express shipping is free for orders over £30.

£5.00 1-2 days
Europe EU £6.00 7-9 days
Europe Non EU £6.00 7-9 days
North America £8.00 8-10 days
Rest of the World £8.00 10-12 days
 
Due to the ongoing global crisis, delays are to be expected across ALL shipping services. 
UK SHIPPING
  • All UK standard orders will be posted by Yodel 48hr service.
  • All UK express orders will be posted by Yodel 24hr service.
  • All EU & ROW orders - Couriers may differ.
  • Tracking is available upon request.
 
 
What payment methods do we accept?
The methods of payment we accept are as follows:
  • Paypal and Associated cards.
  • Debit cards 
  • Credit cards 
  • Visa
  • Mastercard
  • American Express
  • ApplyPay
  • Klarna
  • Bancontact
  • iDEAL
  • SOFORT
  • WeChat Pay
  • Giropay
  • SEPA Direct Debit
  • Alipay
Can I return my items?
Yes you can.  Please read below for our Returns Policy;

Sorry that you weren't happy with the product. 

Please ensure you complete the return card with all the required information and place it back inside the package with the item/s you wish to return. UK customers should have received a prepaid Royal Mail return label inside their package for individual items purchased over £30 (not when the full order cost is over £30). Please stick this firmly on the outside of your package. 

International customers will be responsible for paying the return postage; we advise tracked shipping. 

Please send to: 

GULLYGARMS, 
30 Loughborough Road, 
Mountsorrel, 
Leicester, 
LE12 7AT, 
UK.

We require the item back in its original condition, tags attached, within 14 days of us acknowledging the return request.
(Due to COVID-19, we have extended the return period by an additional 14 days for International Customers.) 

Once we have received your returned package, your refund will be processed within 2-3 working days. 

Kind regards,
The Gully Team x

 

How to contact Us?

You can directly message us via our Instagram @gullygarms
We also have a Live Chat available via our website
Email us at: info@gullygarms.com

You can expect a response within 24-48 hours from Monday-Friday, between the hours of 8.30am-5.30pm UK Time.  
Do you have any vacancies?

Thanks for showing an interest in working with us!
For all Admin/Ecommerce/Photography Assistant positions, please send your CV to us via info@gullygarms.com.

For all model enquiries, please send any portfolio/portrait-style photographs of yourself, your location and availability, your height, waist and shoe size to gullymodels@gmail.com.
We don't currently offer ambassador/sponsoring schemes.