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FAQ's

Are these clothes legitimate/real?
Yes! As one of Europe’s Leading Online Vintage Retailers, all our items are genuine and authentic vintage, which means they have been previously owned and can be up to 30 years old. Signs of wear and tear, fading, marks, etc is likely, however all of our items go through a strict Quality Control Check to ensure all marks are controlled, the quality is restored to the best of our ability, and no fake or counterfeit products make it through to the studio for shooting.

Please read the item description as marks will be included in there and reductions are made to the pricing of an item if it is quite damaged with holes, marks etc.


How do I know how the clothes will fit/is there more than one size available?
Our products can be up to 30 years old which means they have different sizing charts and measurements to modern day clothing. Our products only come in one size, for example: XS, S, M, L, XL etc. The item is then measured flat from pit-pit and neck-hemline which can be found in the items description.

Our advice would be to cross reference the measurements of an item you’re interested in purchasing to an item of your own clothing to decide your desired fit.

There is a ‘Refine By’ section on the left-hand side that allows you to shop by brand, product type, size, colour, price - ensure to use this so you only shop items that are relevant to you!


When will my order be shipped?
Next Day Delivery is guaranteed between Monday and Friday, orders must be made by 1pm - All orders placed Friday 1pm onward may be processed over the weekend but not dispatched until the following Monday (Tuesday if it's a UK Bank Holiday)
 
How much does shipping cost?
All items will be dispatched within 24 hours of purchase

Method

Price Days?
UK Standard
(Orders under £20)
£3.00 2-4 days

UK Express (Orders over £20)

*Excludes Northern Ireland, Guernsey, 
Jersey, Isle Of White, Channel Island,
Northern Scotland

£0.00 1-2 days
Europe EU £6.00 5-7 days
Europe Non EU £6.00 6-7 days
North America £8.00 8-10 days
Rest of the World £8.00 10-12 days
 
UK SHIPPING
All UK standard orders will be posted by yodel 48hr service.
All UK express orders will be posted by yodel 24hr service.
All EU & ROW orders - Couriers may differ and tracking is available on request.
 
 
What payment methods do we accept?
The methods of payment we accept are as follows:
- Paypal and Associated cards.
- Debit cards (ALL)
- Credit cards (ALL)
  • Visa
  • Mastercard
  • American Express
  • Bancontact
  • iDEAL
  • SOFORT
  • WeChat Pay
  • Giropay
  • SEPA Direct Debit
  • Alipay

How to contact Us?
You can directly message us via our Instagram @gullygarms
We also have a Live Chat available via our website
Email us at: info@gullygarms.com

You can expect a response within 24 hours from Monday-Friday, between the hours of 8.30am-5.30pm UK Time.  


Do you have any vacancies?
Thanks for showing an interest in working with us!
For all Admin/Ecommerce/Photography Assistant positions, please send your CV to us via info@gullygarms.com

For all model enquiries, please send any portfolio/portrait-style photographs of yourself, your location and availability, your height, waist and shoe size to gullymodels@gmail.com
We don't currently offer ambassador/sponsoring schemes.


Can I return my items?
Yes you can.  Please read below for our Returns Policy;

Customers usually have 14 days upon receiving their item to request an exchange or return and refund. Once the request has been accepted by ourselves, customers then have another 14 days to return the item back to use before their refund/exchange is processed. Customers that haven’t requested a return/refund, or sent the item back after the 28 day period, will be issued with store credit to the amount originally spent.

To return, please fill in all the details on the returns card that came with your package. Free returns are only offered to UK residents at this time, otherwise it is the customers responsibility to pay for the return postage and shipping. We advise tracked shipping and delivery.

Please send to:

GullyGarms
30 Loughborough Road
Mount Sorrel
Loughborough
LE12 7AT

Once we have received your item, the return will be processed within 3 working days and a refund issued to the payment method originally used to make the purchase.